COVID-19
Dear Guests,
Following the Government mandated closure of restaurants in March 2020, we are incredibly excited to reconnect with all of you, celebrate British seasonality & welcome you back to Carters. The team has been working hard behind the scenes, focussing on our identity & redeveloping our entire experience from the ground up, enhancing every element while still retaining our relaxed dining environment & typical Carters warm welcome.
Ensuring the health & safety of our guests & employees remains of paramount importance. Rest assured, we are closely monitoring all information available regarding the research & development on the COVID-19 (coronavirus) outbreak as well as constantly reassessing our precautionary measures to reflect the most up-to-date intelligence on limiting the spread of the virus, in particular how it relates to food safety. Our team is highly trained & every effort has been made to amplify the comfort & safety of our restaurant.
Here is a list of measures which specifically relate to Government COVID-19 Secure Guidance & Public Health England (PHE) Guidelines.
Further information is also available on our FAQ page.
Collecting details & maintaining records of our staff, guests & all visitors is the best way we can support NHS Test & Trace. We ask that you kindly provide us with accurate contact information on booking. We will hold records for at least 21 days following your booking.
To book a table at Carters it will now be necessary to purchase an advance ‘ticket’ for your desired experience. A ticketed reservation system allows us to further support NHS Test & Trace while complimenting the efficiency of our service.
For the safety of both our employees & the other guests in the restaurant please consider the PHE guidelines for travel when organising your journey. Further advice on travelling safetly during the coronavirus outbreak is available here.
Our reservation times are spaced in a way that allows for a minimum number of crossovers for guests entering & leaving the building. Please ensure you arrive promptly for your reservation to ensure these safety measures run effectively.
Our capacities comply with Government COVID-19 Secure Guidance & Public Health England (PHE) Guidelines.
There have been additional adjustments to the layout of the tables & the restaurant in general to open up the flow for both guests & employees. Tables are limited to 12 guests from no more than two separate households & the capacity of the restaurant will not exceed 30 people. Tables will never accommodate more than one group per service i.e. we do not “turn” tables.
Our new booking partner, OpenTable, provides a system similar to one you would use to book other experience led events such as theatre, a sporting event or a music gig. This is 100% contact free & secure.
Additionally, there is the opportunity to make contactless payments in the restaurant through your OpenTable account, Apple Pay, Samsung Pay or Google Pay to an unlimited amount. A fully secure contactless cash system is also available; however, we will be unable to offer change.
We offer multiple ways to order in the restaurant. Either verbally with your own private menus or using an electronic system via your personal digital device. All of our menus & wine lists are either electronic or single use.
We will continue to maintain our already high hygiene standards as well as enhancing our procedures & training to reflect PHE Guidance.
You can expect to find more than adequate hand sanitising facilities throughout the restaurant for both guests & employees which will exceed guidance from PHE & the Government.
As a matter of good hygiene practice anyone handling food will wash their hands often with soap & water for at least 20 seconds. This is done as a matter of routine, before & after handling food, & especially after being in a public place, blowing their nose, coughing, or sneezing.
Please note it is not recommended for professionals handling or serving food to use gloves or wear face masks.